Our Core Values
Everything we do in our business is about ensuring our clients achieve the best possible loan solution available in a timely manner, with the least possible amount of stress and hassle.
Our relationship with our clients continues beyond the finalisation of a loan application for the entire life of the loan. We make it our business to ensure that our clients loans are monitored against any changes that may occur in the industry due to general market forces, political influences or general movement in interest rates.
Brisbane Home Loans is your finance partner, always ensuring that your home, investment, commercial and asset loans are reviewed, evaluated and where necessary take action to ensure our clients remain competitive in the market.
Brisbane Home Loans places as much importance on your money as we do on ours.
Trust and Integrity
We are completely open about our business and ensure that our clients are always aware of our reasons for selecting an offer and the relevant commissions that apply to us.
Vision
We promise to work for you to ensure that your loans are constantly monitored and where necessary, action taken to ensure you always best from the best deal in the market.
Our People
Our People are committed to client service. In addition to having the necessary expertise and access to competitive rates, they understand that the client must always come first in everything we do.
Privacy and Confidentiality
We provide our clients the upmost confidentiality in all the information provided. Our systems protect the access of information for our clients.
Good Old Fashioned Services
Some things should never change irrespective of how much the world progresses. Good old fashioned service is about ensuring the client is always delighted with our performance. We want our clients to be more than happy, we want them to be advocates.
Innovative Solutions
Personal and Business Lending continue to change, become more complex, legislated and more competitive. Finding the right option for each of our clients in the financial market needs an innovative approach to ensure that all possible options are considered.
Availability and Accessibility
We pride ourselves in being accessible, flexible and contactable when the client needs us to be there.
Operational Excellence
Communication is key in ensuring that narrow timelines are met when it comes to getting approvals and meeting contractual deadlines. We work with each of our clients to establish the best medium of communication suitable to the individual.
